Privacy Statement

Company number: 16392839
Contact email: info@hkore.co.uk
Contact number: +44 7411 948779

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At HKôre Studios, we’re committed to respecting your privacy, protecting your personal data, and being transparent about how we use it. This Privacy Notice explains what information we collect, why we collect it, how we use it, and your rights under the UK GDPR and the Data Protection Act 2018.

 

1. What Personal Data We Collect

We only collect information that is necessary for the operation of our Pilates studio and for providing safe, effective services. This includes:

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Identification & Contact Details

• Name

• Address

• Phone number

• Email address

• Date of birth

• Gender
   

Emergency Contact Information

Name and phone number of your emergency contact (Used only in the event of an emergency.)
 

Health & Medical Information

We may collect relevant health information such as injuries, conditions, or medical notes that help us ensure classes are safe and appropriate for you. This type of data is classified as special category data, and we only process it with your explicit consent.

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Usage Data

• Information generated when you use our website, services, or booking platforms

• Class bookings, attendance history, and preferences
   

2. How We Collect Personal Data

We may collect your information in the following ways:

• Directly from you (online forms, in person, phone, email, or messages)

• Through third-party platforms such as:

  • Wix (our website platform)

  • B-Sport (our booking & scheduling system)

  • Mailchimp (our CRM & email marketing platform)

• Automatically through interactions with our website & app (e.g., cookies)
   

3. How We Use Your Data

We use your personal information for the following purposes:

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Service Provision & Safety

• Managing your account and class bookings

• Ensuring you can safely participate in Pilates sessions

• Tailoring sessions based on any health considerations you’ve shared
   

Communication

• Sending class updates, changes, or cancellations

• Responding to enquiries
   

Marketing (with your consent)

• Sending promotional emails or text messages about classes, offers, or updates
  You can opt out of marketing at any time. Please contact us here - info@hkore.co.uk
   

Legal Obligations & Business Administration

• Maintaining records as required by law

• Ensuring compliance with health & safety obligations
   

 

4. Our Data Philosophy

• We only collect what is necessary.

• We never have, and never will, sell your data.

• We keep your information secure, private, and protected.

• We only keep your data for as long as it is needed for the purposes listed in this notice.
   

 

5. Legal Basis for Processing

Depending on the situation, we process your data under one or more of the following legal bases:

• Contract – to provide the services you’ve booked

• Consent – for marketing communications and processing special category health data

• Legitimate interests – to manage class bookings, operations, and customer experience

• Legal obligation – where required by law (e.g., safety records)
   

 

6. Sharing Your Data

We only share your data with trusted providers essential to running our business, such as:

• Website and booking platforms (Wix, B-Sport)

• Payment processors

• IT and email service providers (Mailchimp)
   

These companies act as data processors and are required to keep your information secure and confidential.

We do not share or sell your data to third-party marketers.

 

7. Data Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access. This includes password protection, secure platforms, and restricting access to staff who need it.

 

8. How Long We Keep Your Data

We keep your personal data only for as long as necessary for the purposes it was collected. Health information is retained only while it is required to safely provide our services.

Where legal or regulatory obligations apply (e.g., Health & Safety), we may need to keep certain information for a specified period.

 

9. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you

• Correct inaccurate or outdated information

• Request deletion of your data in certain circumstances

• Withdraw consent at any time (e.g., for marketing or health data)

• Object to certain types of processing

• Request restriction of processing

• Data portability (transfer of your data to another provider)
   

To exercise any of these rights, please contact us at: info@hkore.co.uk

 

10. Cookies

Our website is built on Wix, which uses cookies to make the site work properly, improve performance, and enhance your browsing experience.

We use:

• Essential cookies – required for security, navigation, and basic site functions.

• Analytics/performance cookies – to understand how visitors use the site so we can improve it.

• Functional cookies – to remember your preferences.

• Marketing cookies (if enabled) – to help deliver relevant content and measure campaign effectiveness.

 

You can manage or disable cookies through your browser settings at any time.
If you have questions, please contact us at info@hkore.co.uk.

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11. Updates to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in law, business practices, or services. The latest version will always be published on our website.